To book an appointment:
PATIENT INFORMATION
Patient Information
Telephoning the doctor:
The doctors do not generally take phone calls during the surgery. A message will be taken by the receptionist and your call returned.
All appointments are made at 15 minute intervals. Please inform the receptionist if you require a longer appointment. While there may be delays due to emergencies or a busy surgery, every effort shall be made to reduce waiting times when possible. We will always fit in urgent problems.
Confidentiality:
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to an authorized member of staff. You can find a copy of the privacy and confidentiality statement at the front reception desk. If you have any questions, please don't hesitate to ask any staff member. A copy of our privacy policy can be found at the front desk, or can be downloaded below.
Pathology Results:
All patients who have had pathology tests are to make an appointment with their doctor for their results. For privacy reasons, results will not be given over the phone.
Referrals:
There is no Medicare rebate for patients who self-refer to a specialist. Please make an appointment with your GP prior to your specialist appointment as referrals will not be backdated.
Scripts:
Patients who request a script without a consultation will be charged a fee of $15 - there is no rebate from Medicare.
Recalls and Reminders:
As our surgery is committed to preventative medicine, we participate in the state reminder system. If you do not wish to participate please inform your doctor.
Fees
Bulk billing is available to pensioners, Health Care Card holders and children under the age of 16.
Payment at the time of consultation is required. For your convenience, credit and Eftpos facilities are available, however, we do not accept Amex. We can send your Medicare claim electronically for those who have registered their bank account details with Medicare.
There is a student discount available for school students 16 years and over.
Fee Schedule
Feedback:
If you any suggestions regarding ways to improve our services in the waiting room, or if you are unhappy with any aspect of your care, please feel free to speak to your doctor or the Practice Manager, Janine New-Tolley. You may also write to: Health Care Commission, Locked Mail Bag 18, Strawberry Hill NSW 2021. Ph: 02 9819 7444.